Refund Policy

At The Bike Shoppe, we want you to be completely satisfied with your purchase. If you are not satisfied with your purchase, you may be eligible for a refund under the following conditions:

Defective or Damaged Bikes

• If your bike is defective or damaged upon receipt, please contact us immediately to arrange for a return and refund or exchange.
• We will cover the cost of return shipping for defective or damaged bikes.

Not as Described

• If your bike is significantly not as described, you may be eligible for a refund or exchange.
• Please contact us within 7 days of receiving your bike to discuss a possible return or exchange.

Change of Mind

• If you change your mind about your purchase, we may offer a refund or exchange at our discretion.
• In such cases, the bike must be returned in its original condition and packaging, and you will be responsible for return shipping costs.

Refund Process

• To request a refund, please contact us at contact@bikeshoppeonline.com with your order details and reason for the refund request.
• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days.

Exclusions

• We do not offer refunds on sale items or promotional items unless they are defective or damaged.
• We reserve the right to refuse a refund if the returned bike is not in its original condition or if it is returned after the specified time period.

Contact Us

• If you have any questions or concerns about our refund policy, please contact us at contact@bikeshoppeonline.com.

By purchasing a bike from The Bike Shoppe, you agree to the terms of our refund policy.